Queen Online Store Reviews

Clueless Twát Business. This so-called verified company doesn’t bother to provide real contact info—just wrong details everywhere. Actual musicians can’t reach them at all, but maybe some AI ‘musicians’ could, though they’re not exactly the brightest bulbs. What a joke.

The customer service here is just awful. There’s no way to call and talk to a real person, and every email takes at least five days to get a reply—sometimes even longer. Even when they do get back to you, they don’t give any real updates about your order. They just ask if you still need assistance, and then the whole cycle starts again. I placed my order in the second week of December, well ahead of the Christmas deadline they advertised, but I still haven’t gotten my package. Their only excuse is that they’re busy. I’m done shopping with them. My dad is a massive Queen fan, so our family has been using this website for ages, but over the last year, we’ve all had the same lousy experience. We’ve decided we’ll be shopping elsewhere from now on!

Absolutely awful service! There’s no way to talk to a real person on the phone, and it takes ages—like 5 days—for them to reply to emails. Even then, they often get back to you way later and don’t give any updates on your order. They just keep telling you to respond if you need more help, and it’s the same old song every time. I placed my order in the second week of December, well ahead of Christmas as promised on their site, but I’m still waiting for my item. All they say is that they’re swamped. I’m done ordering from them! My Dad’s a massive Queen fan, and our whole family has shopped here for years, but after this past year of awful service, we’ve all decided to take our business elsewhere.

Seriously, steer clear of this website. I finally got a response from their team, and it turns out they don’t actually have any of the products listed for sale. They just take your payment, and maybe—if you’re lucky and the stars align—you’ll eventually get your order if a supplier ever makes it. They told me straight up that everything ships from a third party, and they can’t give any info about when or if things will be in stock or shipped. I’ve got their message as proof. It’s wild that this is even allowed. The site still claims my item is available, but the company admitted they have no clue if it’ll ever show up. My kid spent his own cash to buy a birthday gift for a huge Queen fan, gave them a month’s notice, and now he’s out the money and has nothing to show for it. Please, don’t throw your cash away on this site.

Placed order Queen1452 on October 5th via Queen's online store, which is part of Universal Music Group UK. The item was listed as in stock at the time. Up until October 18th, I hadn’t received any shipping notification. I’ve followed up three times using their contact form, and the last time I tried to escalate it as a complaint. Honestly, this experience has been pretty disappointing. After chatting with their online bot, I found out my purchase was actually out of stock when I bought it, but they didn’t let me know and still took my money. They also couldn’t say when they’d get more from their supplier. My messages through the contact form were just ignored. The customer service rep I spoke to online was polite and gave me an update, but that doesn’t really make up for the hassle. As of October 20th, there were still no new updates after my last chat. On October 22nd, I decided to cancel the order—no help, no communication, and they still took my cash before having the product. If you’ve placed an order, good luck to you 😩😩😩. I ended up buying from Music Magpie instead—brand new, 10 in stock, and ordered right away. Bet they’ll be quicker than this lot 😩🤷. Now it’s October 23rd, 8:45pm, and I still haven’t gotten a cancellation confirmation. Just a heads up: they don’t seem to care, which is pretty worrying.

I placed an order for Queen1452 on October 5th through Queen online, which is part of the UK Universal Music Group. It showed as available at the time. However, I haven't received any dispatch information up to October 18th. I've reached out three times via the contact form, and my last attempt was to escalate it as a complaint. I'm really not happy with this service.

After chatting with their online bot, it turns out my item was actually out of stock when I placed the order. They didn’t inform me and still took my money without having the item ready, and now they’re unsure when it’ll be delivered from their supplier. Any contact forms I submitted were ignored.

A lady I spoke to online was helpful in giving me an update, but honestly, that’s just not enough. It’s now October 20th, and I haven’t heard anything since my last chat!

On October 22nd, I decided to CANCEL the order due to the lack of support and communication. They took my money before having the goods! If you’ve placed an order, good luck 😩😩😩.

I just went to Music Magpie, where they had brand new stock—10 available—and I ordered right away. Bet it’ll be faster than this lot 😩🤷.

As of October 23rd at 8:45 PM, I still haven’t received any confirmation of my cancellation. BEWARE, they don’t seem to care, and that’s a real worry.

STAY AWAY FROM THIS WEBSITE, DO NOT BUY ANYTHING! Finally got a response from them! They admitted they don’t have any of the products listed on their site. They take your cash and maybe, just maybe, you’ll get your item if it ever gets made. They claim it comes straight from a supplier, but they can’t give you any delivery dates or even a clue when things might be back in stock. I’ve got this in writing from them. How is this even legal? Just ignore the site’s claims about items being available; what I ordered still shows as in stock, and they’ve confirmed they have no clue if or when it’ll be ready. My kid used his own money to buy a birthday gift for a huge Queen fan with a month’s notice, and now he’s out of pocket with nothing to show for it. Seriously, don’t throw your money away on this site.